Refund Policy

We offer a free trial so you can evaluate ScrapeTheMap before purchasing. Because licenses are delivered digitally and activate immediately, we generally cannot reverse delivery once a key has been issued.

1) Try Before You Buy

Use the free trial to confirm the app meets your needs and works on your device/environment.

• Verify features and performance in your specific workflow.
• Confirm compatibility with your OS, hardware, and security settings.
• Review our Terms of Service and Privacy Policy.

2) No Refunds (Digital Delivery)

All purchases are final once a license key is issued/activated. Access to the software and any downloadable components is considered delivered at that time.

3) Limited Exceptions

We may consider a refund or credit only in the following cases:

• Duplicate purchase of the same license on the same account.
• Confirmed fraud/unauthorized charge (after investigation).
• Payment processing error resulting in failure to deliver a license.

Requests must be submitted within 7 days of purchase with relevant proof (order ID, email used, screenshots). Approved refunds are processed to the original payment method.

4) EU/UK Right of Withdrawal (Digital Content)

If you are a consumer in the EU/UK: by choosing immediate access to the software during checkout, you will be asked to confirm delivery will start right away and you waive the 14-day withdrawal rightfor digital content. If you do not consent to immediate delivery, please use the trial and postpone purchase.

5) Beta Licenses

Beta builds are pre-release and may contain bugs or incomplete features. Beta purchases are non-refundable. If stability is critical, please wait for a stable release.

6) Chargebacks & Abuse

If a chargeback is filed after a valid license is delivered, we may disable the license and suspend associated accounts pending resolution. We share necessary records with the payment processor to investigate fraud.

7) Need Help?

Most issues can be fixed without a refund. Please contact support@scrapethemap.com with your order ID and details; we’ll help troubleshoot activation, crashes, or billing errors.

8) Your Statutory Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Where required, we will provide remedies consistent with those laws.